shipping & payment

Shipping & Payment

Processing Time:
We will process your order within 24h after receive your order. Out of stock items will be shipped within 3 business days.
Shipping Method:
We usually ship by DHL,FedEX,UPS. However, we choose which courier ship to you depending on your country. You can also contact us to specify the courier to ship to you.
Shipping Time:
Generally, the receiving time is 3-5 business days. (Due to some uncontrolled reason, such as bad weather or natural disaster or political reasons,etc, the shipping maybe delayed.)
Kindly Remind:
Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.
PO.BOX & Military Base:
Po.box and military base cannot be delivered. Please leave a correct address for your order.
Customs Clearance & Tax:
When your package arrives in your area, shipping to countries outside the United States may be subject to customs duties. We often declare hair as “synthetic hair” with lower value to help avoid taxes. If the taxes and fees is incurred, Perstar is not responsible for any taxes and fees.
Sign For Delivery:
It is important to sign your package. We will send your package to your correct address that you filled in when placing your order, but for the loss of your hair caused by your authorization to place the hair at the door or anywhere. Perstar assumes no responsibility.
Tracking Number:
We will send your tracking number by email within 24-48h after your hair is shipped out.
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